Bonneville Informatics LLC Privacy Policy

Last Updated: 2026-02-24

Bonneville Informatics LLC ("Bonneville Informatics," "BNI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

This Privacy Policy applies to all services provided by Bonneville Informatics LLC, including:

• Hosted virtual machines and infrastructure
• Remote desktop services
• System setup and configuration services
• Technical support services
• Artificial intelligence and automation deployment
• Websites, portals, and communication systems
• SMS and messaging communications

By using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect only the information necessary to operate our business and provide services.

Information you provide directly

This may include:

• Name
• Email address
• Phone number
• Billing address
• Payment information (processed by third-party providers)
• Account credentials
• Support communications

Information collected automatically

This may include:

• IP address
• Login timestamps
• Authentication activity
• System usage metadata
• Browser or client software information
• Device identifiers
• Security and audit logs

2. Information We Do NOT Access or Monitor

Bonneville Informatics does not access, monitor, or inspect the contents of your systems except when explicitly authorized or required for support, security, or legal compliance.

This includes:

• Files stored in your virtual machines
• Remote desktop sessions
• Software running on your systems
• Artificial intelligence conversations or prompts
• Databases or application data

You retain full control over your systems and data.

3. How We Use Information

We use collected information solely to:

• Provide and operate services
• Authenticate users
• Process payments
• Provide technical support
• Communicate service-related information
• Maintain infrastructure security
• Prevent fraud and abuse
• Comply with legal obligations

We do not sell personal information.

4. SMS Messaging and 10DLC Compliance

Bonneville Informatics may send SMS messages for purposes including:

• Account verification
• Service notifications
• Support communications
• Security alerts

SMS Consent

SMS messages are sent only with your prior consent.

Consent may be obtained through:

• Website forms
• Account registration
• Checkout processes
• Direct request for support communication

By providing your phone number and consenting to receive SMS messages, you agree to receive messages from Bonneville Informatics.

Message Frequency

Message frequency varies depending on service activity and support needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

You may opt out of SMS messages at any time by replying:

STOP

After opting out, you will no longer receive SMS messages except for confirmation of opt-out.

Help

You may reply:

HELP

for assistance, or contact:

support@bonnevilleinformatics.com

No Third-Party Sharing for Marketing

Bonneville Informatics does not sell, rent, or share phone numbers or SMS consent with third parties or affiliates for marketing purposes.

SMS consent is used solely for communication related to Bonneville Informatics services.

5. Payment Information

Payment processing is performed by third-party providers such as Stripe or other payment processors.

Bonneville Informatics does not store full credit card numbers.

Payment processors maintain their own privacy policies.

6. Data Retention

We retain information only as long as necessary to:

• Provide services
• Maintain security
• Comply with legal and accounting obligations
• Resolve disputes

Logs and billing records may be retained for security and compliance purposes.

7. Data Security

Bonneville Informatics implements reasonable administrative, technical, and physical safeguards to protect information.

However, no system can guarantee absolute security.

You are responsible for securing your own systems, credentials, and configurations.

8. Information Sharing

We do not sell personal information.

We may share information only when necessary to:

• Provide services
• Process payments
• Comply with law or legal process
• Protect our infrastructure and security
• Prevent fraud or abuse

We do not share phone numbers or SMS consent with third parties for marketing.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information where legally permissible

Contact:

support@bonnevilleinformatics.com

10. Children's Privacy

Services are not intended for individuals under 18.

We do not knowingly collect personal information from children.

11. Changes to This Policy

Bonneville Informatics may update this Privacy Policy periodically.

Updates will be posted at:

https://bonnevilleinformatics.com/legal/privacy

Continued use of services constitutes acceptance of updates.

12. Contact Information

Bonneville Informatics LLC
Idaho Falls, Idaho
support@bonnevilleinformatics.com
https://bonnevilleinformatics.com